Hebe | Return Policy

Return Policy

If for any reason you are not satisfied with your purchase, you reserve the right to return your order or part of it, within 14 days from the date of delivery of the order.

Return Conditions

Returns are accepted only if the product is unused and in its original condition and its packaging has not been violated.
For reasons of hygiene, returns on nail polishes, pencils, mascara, eyeliner, lip gloss and products that come in direct contact with the skin are not accepted.
Returns must be made according to the procedure described in detail below.

Returns Process

Πριν επιστρέψετε τα προϊόντα, παρακαλείσθε να επικοινωνήσετε με την εταιρεία στο (+30) 2310 462038 (Δευτέρα-Παρασκευή 9:00 π.μ.- 8:30 μ.μ.) ή μέσω e-mail στη διεύθυνση [email protected]
Pack the product with the packaging that was sent to you, to avoid damage during transport. Include proof of purchase. The products must be returned in their original condition and you must ensure that the products have not been altered, modified or used.
Η εταιρεία θα φροντίσει ώστε για την παραλαβή του δέματος ώστε να επιστραφεί στην αποθήκη μας. Στο σημείο αυτό δε θα σας ζητηθεί να καταβάλετε αντίτιμο μεταφορικών.

The products are returned exclusively to the shipping address: Hebe Cosmetics A.E., Tavaki 6, 57001 Thermi, Thessaloniki

Money Return

If the return process is completed correctly and the return conditions are met, as described above, the company will refund your money within 14 days of returning the product to our company.
Your refund will be as follows:

On your debit / credit card, in case the payment of the order has been made through it.
In the bank account that you have sent to us via email, in case the payment of the order has been made by cash on delivery. A notification email will be sent to you when the refund is made.

Return Expenses

If the return is for reasons other than defects in the products, defects or errors in delivery, you must bear the cost of sending the products back to us. For returns that will be made with the cooperating courier company, after consultation with the Customer Service department, the return cost is set at € 3.3 (this amount may be modified according to the courier company policy that applies from time to time). The above amount will not be paid to the courier who will come to pick up the products, but will be deducted from the final amount to be returned to you. If you choose to use another method of return, you will have to pay the cost of sending the products to our warehouse immediately.

Product Changes

No changes are made. In case you wish to change any product(s), you must follow the Return Procedure as described above and then place a new order with the products you desire.

Gift Return

Product exchanges are not possible. If you want to return a gift, then the customer who made the purchase will have to follow the Returns procedure as described above and he will also be the recipient of the refund.

Return of Products with Damage

Upon receipt of your order, please check the packaging for any damage that may have occurred during transport. It is normal for the packaging of the shipment to be damaged, however if you notice damage to the products of your order, please keep all the packaging materials and contact us as soon as possible at (+30) 2310 462038.

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